Kuilsriver resident

Gratitude Repost from Kuisriver resident:-  Bassett security- groot dankie aan jul patrollie bakkie gisteraand in Kersbosstr Rouxville 21h30 wat die moeite gedoen het om te stop, uit te klim en vir my bure te gaan opklop om hul in te lig dat hul voordeur se sekuriteits hek nog oopstaan!

Tyro

What great feedback we have reecievd from Uitzicht NHW. Keep up the good work guys!!   " The Chairman "'Tyro'' from Uitzicht NHW would like to thank all Bassett AR staff for always being fast and effective. It is always good to attend a meeting and to hear positive feedback. Even better when the ar officer (in this case James) walk in, looking peraat. You guys make me proud. Thank you"

Mr Cooper

Once again I would like to thank Bassett for going that extra step for me and delivering an amazing service. My alarm went off and Bassett officer Dean was at me within 4 minutes. Turns out a bull got out. Living on a farm these things happen now and then. Instead of leaving both him, and another officer Joe, who arrived only minutes later assisted me getting him back in his field. This is something they had no obligation to do yet did without me even having to ask. There are various AR companies to choose from in Durbanville. I wouldn't leave Bassett if another company offered me a free contract! Bassett has truly got some fantastic guys working for them!

Upper Oakdale NHW

Upperoakdale NHW THANKING Gordon& kie:- Hennie: Baie dankie aan jou span se vinnige reaksie vanoggend 3:45 in Andrew Murray straat. Uitstekende hulp van julle beheerkamer. Lekker om saam met julle te kon werk

Paulus De Bruyn

Good morning, Andre. My alarm was installed yesterday, Monday 25 April, by Clayton and his team. Just wanted to drop you a line and let you know how impressed I was with the wayin which the installation was performed.Clayton and his team were extremely professional, knew what they were doing,worked well together as a team and worked very neatly, considering all the wiringthat had to be installed and the layout of my home. They cleaned as they went along and left my home well armed and as they found it. I could not be more happier and cannot fault them in any way. They come highly recommended! Please pass on my thanks to Clayton and his team. Thank you. Kind regards, Paulus de Bruyn

Mr Swart

Please be advised that I am extremely pleased with your fantastic response during my recent absence from home. I requested your special attention during my vacation from 12 to 20 April 2016 and I received several notes in my postbox of security checks carried out.    Your security service to me is considered very professionally performed and view this conduct as most satisfactory. Thank you so much.   Be assured that I would refer my friends to Bassett for their security services.   Kind Regards

Mrs Naidoo

To whom it may concern Hope you are well,  I would just like to start off by saying Thank YOU  so much. On Thursday the 7th of April 2016,  my world changed when i got the phone  call to say my house had been broken into,  my security had been taken away. I would just like to thank the patrol  man Leon that  was waiting for us to come home. I would  also like to thank the shift commander James for going above and beyond the call of duty last week Thursday,  he waited with myself and my husband making sure that we are 200% sorted he even went as far as to help finded  numbers for someone to do an emergency repair ,  on the same day. To the control room please don't think your assistance has gone unnoticed,  not sure who we spoke to when myself and my husband made the call about our fur child thank you so much for going the extra mile. I would like to say a huge THANK YOU to all the staff of Bassett Alarms for  keeping us safe. Kind regards 

Mr Nortje

Well done to these two officers who caught 3 armed robbers in Kuilsriver. There superiors should be very proud to have such good brave men sticking there neck out catching these criminals.

Mrs Vercueil

Hi there   I would like to say thank you to the technical team that came to my house yesterday.  Not only were they early, but they did their job in a professional and friendly manner. Nothing was too much for them and I really appreciate their help.   Thanks ever so much. Regards

Mrs Muller

"Thanks to Tony who assisted me this morning on the phone when I called after a guy was in my street at 5am and I was home alone. My dog went CARZY and after Offiver Muller arrived in 3mins and swept the area, the guy came back and hid behind a "krag box" and then watched myself and my boyfriend who just got home from work talking about what had happended.. The suspect made a run, jumped a wall and we chased him by foot and car. Officer Muller had, along with myself and SJC, searched for the suspect. he was arrested and taken away by SAPS. Tony kept on phoning me for updates and was a real big help! Thanks basset for ALWAYS giving good service!! Bostadskaos.se Turns out it was the same guy I called in about checking the houses out last Wednesday. No one could find him as he disappeared. Again .. thanks to Tony and Andre!"

Mrs Muller

Thanks to Tony who assisted me this morning on the phone when I called after a guy was in my street at 5am and I was home alone. My dog went CARZY and after Officer Muller arrived in 3mins and swept the area, the guy came back and hid behind a "krag box" and then watched myself and my boyfriend who just got home from work talking about what had happended.. The suspect made a run, jumped a wall and we chased him by foot and car. Officer Muller had, along with myself and SJC, searched for the suspect. he was arrested and taken away by SAPS. Tony kept on phoning me for updates and was a real big help! Thanks basset for ALWAYS giving good service!! Turns out it was the same guy I called in about checking the houses out last Wednesday. No one could find him as he disappeared. Again .. thanks to Tony and Andre!

Mr Botha

Big thanks to your technical guys, Trevor and co, helping us with our alarm before we go away!! Excellent services!!! Happy New Year!! Danie Botha

Mrs Peters

Thank you Bassett North for patrols in Kuils River. I had a visitor and left my safety gate open and the control called to ask if all was fine last week. I now again just had a visitor who left my home and could see the Bassett patrol vehicle standing close-by observing. A really heartfelt thank you for the level of service you render in keeping us safe. Regards Mrs Peters

Mrs Petersen

A huge thank you to Ben who took my call at Basset North!! Our key was stuck in the door and most likely in need of a locksmith.  Ben however sent out Hannes who was extremely professional and helpful. He managed to get the key out!! We are forever grateful to these two men!!! #givetheseguysaraise!!!! Thank you for your excellent service! We will always recommend in fact we've successfully had most our neighbours join your security company!  keep up the good work!  Thx to Ben and Hannes

Mrs Louw

Good day   I would like to commend two of your staff members namely Chris Brits and James.   My car got stuck in Sondal Road, Eversdal yesterday (19 October).  I called Basset Alarms and despite the fact that I am not even a client of yours, these two men, first James and then Chris came to my rescue.   They helped a woman in distress and I would like to thank them for their assistance and wonderful way in which they helped me.  They went above and beyond and with employees such as this, Basset Alarms can just go from  strength to strength.   Thank you James and Chris – Much appreciated.   Keep up the good work and I will definitely recommend your company to my family and friends.   Kind regards

Mr Lambrechts

"Good afternoon Johan, Neil and Regeo   First of all, I need to say a BIG THANK YOU for the great work you do!  I wish to let you know that Stellenberg and a few other Neighbourhood Watches had their Joint Operations with SAPS, Const. Richard Fourie.  I am an very active patroller in Stellenberg, and Basset is mostly the first at times to respond to my calls for assistance over the radio.    Neil has invited me on a previous occasion where the vehicles was (the sales team), to join the Armed Response vehicle when we having our next Operations in the area, and last week Friday 16 October 2015, we had our one.    Upon contacting Neil, he has put me in touch with James who has linked me up with R/O Roux.  It was arranged that Officer Roux picked me at 20h30, great was my surprised when he arrived at 20h25.     We departing to Durbanville SAPS at 20:30 and we had make such a good connection.   Apart from the Operation, we attended to an accident scene in on the cnr of Fairtrees Road and Langeberg Road, having an call of assistance to assist in searching for an suspicious male close to Tygervalley Centre, an stand-off with SAPS close to the Stodels on the Eversdal Road, another arrest by an NW member in Panorama Drive.     I have learned so much with Officer Roux, and the tips I got from him is very useful which I will consider everyday doing my patrolling in Stellenberg area.    I wish to thank the following people who arrange this and to the AR that took me under his wing.  This is still a HUGE pleasure to be associated with Basset Alarms.    • Neil van Rhyn  • James  • R/O Roux    Officer Roux, you are an ASSET to the company.  I have learned so much in 1 night from you.  Thank you for everything.  Keep up the good work.  Roux did take a lot of pictures while we had our Operations.     James – Who has keep me in the loop with arrangements, explaining to me everything, the Saturday morning he was the 1st one to send me an whatsapp to ask me how my night was with RO Roux.  Thank you for showing so much interest and allowing me to drive with your AR officer.    Neil – Thank you  for arranging for this as well.    You guys rock!!  My dream was always to go into SAPS, but I know due to my hearing (I am deaf- but use 2 cochlear implants) and my speech is 100% I might consider going for Armed Response.    The people out there don’t know really how hard you guys work, from the Control Room to the AR Officials.   But I do appreciate it really for what you do and looking forward to a work-relationship with you now that I do understand it much better.    Thanks once again!   Regards    Henning Lambrechts  Stellenberg Resident/Patroller"

Lizette

More Hermien  Gisteraand het ‘n donkergroen Ford Laser hier stadig op en af in my stukkie van Heidestraat gery en die 3 insittendes het in mense se tuine en erwe ingekyk.  Hulle het ‘n 2de keer hier verby gery waarop Jacques uitgeloop het in die pad om vir hulle te KYK en toe jaag hulle weg in die rigting van Mountain View.  Dit het my baie onrustig gemaak en ek het dadelik op die Stellenridge Buurtwag whatsapp groep melding hiervan gemaak.  Ook Bassett se beheersentrum gebel en gevra dat hulle asb in die loop van die aand en nag maar hier in ons straat moet ry.  Een van die buurtwaglede het ook dadelik die gebied gefynkam en die SAPD in kennis gestel.   Nou die lang aanloop:  Ek wil baie dankie sê vir Bassett se manne wat dadelik gereageer het en ook die patrolleerder wat hier rondom 20:00 by my gestop het net om seker te maak dat ek okay is.  En ook dankie vir die manne wat deur die nag hier verbygery het wat ek nou nie eers gesien het nie.  Ook dankie aan die beheersentrum wat my oproep geneem het en ook die dame wat vir my terugvoer gegee het dat hulle die gebied gefynkam het en dat die Ford Laser nie gewaar word nie.    Dra asb my dank aan almal oor.  Ek waardeer dit. Groete Lizette

Mrs Lamm

Hi Pierre,   A big thank you to all your guys at District Bassett!    Yesterday three men attempted to break into my home with a crowbar, trying to gain access through the garage. They didn't realize I was at home at the time as I was unable to answer the doorbell when they rang it. I phoned District Bassett who responded immediately. They kept me on the phone to keep me calm and walk me through the necessary steps to ensure my safety. The armed response guys arrived within minutes, but the burglars unfortunately realized I was home and disappeared quickly – your guys must have missed them by 30 seconds at the most!   I can honestly commend each member of your team. They were there when I needed them and they were incredibly professional and showed true concern for my safety. The guy in dispatch who was on the phone to me was outstanding and even phoned an hour after the incident to double check that I'm okay. The armed response guys split up on arrival with one team searching for the burglars in their sky-blue Honda Jazz (I think) and the other staying with me to check on the house and making sure I'm okay.    Please thank your entire team sincerely from me.  They rock!   Incidentally, your dispatch phoned 10111 while on the phone to me and the cops arrived 20min later. Thank heavens for District Bassett.

Mr West

Hi Marshall I want to thank you for your help in getting our alarm system fixed. We now have no more technical problems with our alarm system. Until now your service has nothing but impressed me and I want to praise good service as it is hard to find these days. Thank you! Kind regards

Mr Konig

Hallo Hermien.  Ek hoop dit gaan goed. Jammer ek mail jou nou eers,maar eerder laat as nooit.   Hermien na al die probleme en alles is my alarm stelsel en my beams voor my huis reg en uit gesorteur.   Ek wil vir jou en vir jou span baie dankie se vir dit wat julle gedoen het en die manier hoe alles af geloop het.Jou manne het n baie goeie en baie profesionele diens gedoen en ek waardeur dit op reg.  Maar weereens baie dankie vir alles ek waardeur dit.

Mrs De Witt

Hi there…  Id just like to express my appreciation for the excellent service I received from your company ( from mr scott and the alarm team clayton and other (sorry didnt get their names). Your prompt and excellent service has impressed me and I am extremely thankful!  Its very rare to experience good service these days, so thank you and keep it up!!!  Regards 

Kathleen Evans

Greetings, On Monday around mid day my old car broke down on Kendal Road Durbanville and immediately a Bassett Security vehicle stopped beside me and  Mr Raymond Ross offered assistance. He took charge in phoning AA with my details, phoned for Armed Response while I fiddled, fumbled, muttered and in truth was completely shattered my the experience.I wish to extend most grateful thanks to both gentlemen for their care, concern, and reassuring support.The distributor cap had developed a crack and my devoted "car carer" had it replaced by late afternoon.Thank You, the help and reassurance was very appreciated, Yours sincerely, Kathleen Evans

Catherine Cohen

Hello there Mariska. As per our telephonic discussion herewith the compliment regarding Mr James Stanley, what an absolute gentleman. He pulled over, changed my tyre for me, packed everything back in car….he is such a hero! Pls be commended, I am very grateful indeed! Have a wonderful weekend and pls be sure to pass my sincere gratitude again to Mr Stanley

Ans Rossouw

We received a call from an elderly lady from Rust en Vrede street, she was so appreciative and grateful to our Officers. Her husband was in hospital due to Cancer and she asked if the Response Officers could patrol more in her street. She wants to convey a special thanks to Officer Wiese and all the other Response Officers for dropping off all the Bassett drop slips that indicated to her that they were around checking on her premises. She said her husband is now at home, but very weak. We suggested she just call us if she needs any help. Thanks Officers you make us so proud!

Natasha Derks

Big big thank you to officer Ben Wiese. He responded on a call regarding a vagrant sleeping behind the bus stop on Durban rd in front of PP Smit sports grounds. When I called in I said it could possibly be a suspect involved in the break in at our office in November. Officer Wiese arrived and positively identified the suspect with me. He waited with me for police to arrive a total of 6hrs later. He was kind and informative. Big thanx to him. He deserves a big reward! 

Jackie and Louisa Crafford

Goeie dag, Dra asb. ons dank oor aan al die betrokkenes wat so mooi na ons twee eiendomme gekyk het terwyl ons met vakansie was.Ons het by altwee van ons eiedomme briefies in die posbus ontvang as bewys van besoeke by hierdie adresse.Ons het baie groot waardering hiervoor. Vriendelike groete. Jackie en Louisa Crafford

Ernest Aylward

Good day, I wish to express my gratitude and how impressed I am.I recently changed from my existing security company to Bassett. Driving down Mauritius street on 14 January I noticed BR7 vehicle stationed. I went to the driver , Hannes. I introduced myself and asked if he could assist. I explained I recently changed security company's and I am awaiting my Bassett display signs. He made a note in his notebook . This was after 14h00 . After 06h00 on today 15 January my wife informed me of a Bassett vehicle in front of our security gate. Hannes was waiting outside with the sign board s plus silicon tube wanting to put up the boards.I want to salute and thank Hannes for the mind blowing service I received from him.Thanks Hannes! Ernest Aylward

Sally Fidler

To whom this my concern. I recently had the traumatic experience of a burglary (crow bar) and wish to place on record the excellent service from Ben Groenewald in the Control Room.  He was vigilant, courteous and most helpful and is a great asset to your company.  He made me feel at ease and really went the extra mile to address all my concerns.  Please thank him on my behalf and I will have no hesitation in recommending your company to potential clients.Kind regards, Sally Fidler

Stean Hauptfleisch

Good day Regeo, Thank you for your super service and patrols in and around my dwelling whilst we were away. It is so comforting to know that confidential information can be shared with Basset.Kind regards. Stéan Hauptfleisch

Francis Kitshoff

Goeie dag District Bassett, Graag bedank ons jul span nl. Oom Hennie, Marius, Kopper, James en Bradley vir die gereelde besoeke aan ons huis terwyl ons uitstedig was. Die goeie diens word opreg waardeer.

Suzette Carstens

Vir wie dit mag aangaan, Ons het Maandag 24.11.14 @ 11H00 ñ inbraak gehad, en my buurman Marius Taljaard het Bassett gekontak. Toe ek by die huis kom was 2 van Bassett se personeel reeds op my perseel. Ek wil net baie baie dankie sê vir ongelooflike  diens – hulle was vriendelik, hoflik en behulpsaam. Ek sien op my verslag van my alarm maatskappy dat hulle selfs my alarm maatskappy geskakel het. Hulle het ook gereël met die polisie om uit te kom  na my toe om ñ verklaring af te neem. Ons het video’s en foto gekry van die 2 inbrekers asook die bakkie en registrasie nommer. Ek sukkel nou van gister (26.11.14) om die polisie in die hande te kry.  Ek het na ñ groot gesukkel sy selfoonnommer by Bellville polisie kantoor gekry en het seker al 6-8 boodskappe vir hom gelos, maar hy skakel my glad nie terug nie. Ek het gister ook die sektor bestuurder  gebel. Hy is met verlof en iemand anders het sy foon geantwoord wat gevra het ek moet my adres vir hom sms en dan sal hy vandag die SD kaart met die inligting by my kom optel. Wat ek wel gedoen het.  Tot nou (2:19) het hy nog glad nie opgedaag nie. Uit radeloosheid het ek weer op Bassett se nommer gedruk en die dame het my dadelik deurgeskakel beheerkamer toe. Die dame wat daar geantwoord het, het gesê sy sal vir Ben vra om na my toe  te kom. Binne 5 minute was Ben by my werk en ek kon vir hom die foto’s wys en die SD kaart met die foto’s en video gee. Hy sê hulle het vanoggend 2 verdagtes ge-arristeer (naby aan my huis) en hy  het hulle positief ge-identifiseer op die foto’s wat ek vir hom gewys het. Weereens kan ek net sê baie baie baie dankie vir julle ongelooflike diens – ek waardeer dit ongelooflik baie. Ons alarm maatskappy, kom more na ons toe dan tekens ons die kontrak om julle as ons “armed response” te gebruik. Ek kan julle verseker, ek sal vir almal vertel van die wonderlike diens wat ek van julle ontvang het en sal almal aanraai om julle te gebruik. Dankie Ben en Hennie – julle is die beste!!

Gary Francis

Dear Bassett, Just a short message to thank you guys & gals for doing an excellent job. Thanks for the newsletter I receive and for always taking care of our pride possession – our homes. With the attitude that I see in your company, you can only go from strength to strength. I am glad I decided to go with Bassett. You make me feel safe in my home. Whilst I am preparing to have a holiday, you will be preparing for a busy December month. Keep up the good work and have a Blessed Festive Season. Satisfied customer.  

Carla

Good day, I just want to say thank you for the two guys (Clayton and Garhard) who installed my alarm in Kenridge last week. They did a great job. Also a big thanks to Marshall who is very professional! Kind Regards Carla

Sandra and Nino Ferrone

To All Concerned, We would like to thank  all the staff involved who came to check on our home day and night while overseas during October. Your service is to be commended and thank you for the 52 slips of calling in our post box. Even the neighbours observed the presence of Bassett and told us about it on our return. Kind regards, Sandra and Nino Ferrone

Chantelle Etsebeth

Good day, We would like to thank your staff for being so quick to respond this morning to our armed robbery. It’s been a hectic day and we are all very shocked with all the things happening. A special thanks to: Shift Commander Stanley and Response Officer Geldenhuys. Kind regards, Chantelle Etsebeth

Mrs Field

Hi Scott.Thank you so much for sending Denis out today… they were early (which was perfect for me) and they sorted out the remotes in no time.As always, you and your team are so efficient, friendly and brilliant at what you do !!! Thanks again, Have a good day and thanks again for always giving such excellent service. Lindsay 

Rianita Crous

Goeiemôre, Ek is woonagtig in Eversdal. My alarm het vanoggend omstreeks 3:00 afgegaan. Ek was vreesbevange, aangesien daar vroeër die jaar ook 'n inbraak by ons was. Binne oomblikke het die dame aan diens my gebel. Sy was kalm, en het my verseker dat District Bassett op pad was. Slegs minute het verstrek voordat hulle sowel as die SAPD opgedaag het. Deurentyd het sy met my gepraat, en op die hoogte gehou. Baie dankie vir jul flink diens en sorgsaamheid. Die sekuriteitsbeamptes was baie professioneel, vriendelik, en behulpsaam. In hierdie stadium het ek net lof vir jul diens. Nogmaals baie dankie dat julle elke dag jul lewens vir ons as publiek waag. Vriendelike groete. Rianita Crous

Stean Hauptfleisch

Thanks to the BRILLIANT response from the team : I had an unidentified snake in my garage spotted by my 5 year old boy. After numerous phone calls without any positive response, I decided to phone the control room for advise. Within minutes 3 armed response vehicles stood down. We decided to capture the snake in an empty plastic paint container – and made some (small!!) holes for ventilation. I had the snake identified by an expert and it turned out to be an extremely venomous Boomslang. Thanks again BASSET – I am still proud to say that you are my Armed Response Company. Stéan Hauptfleisch

Mrs Otto

Dear Neil, I wish to extend my sincere thanks to the members of your staff who called daily at my premises to ensure all was safe, an excelled job was done by them. Yours sincerely, Mrs Otto. Upper Oakdale, Bellville.

Mrs Viljoen

Dear Mr Scott. We would just like to thank you and your staff for the effort and assistance with the increased problems we have had with vagrants around our building at night recently. Since our last communication (see below) your staff have been leaving messages to show that they have been here and the situation has improved considerably. It is much appreciated and keep up the good work! Kind regards

Mrs Hugo

Hi Regeo. Thank you so much for the great service.  When I got home this weekend I was pleasantly surprised to find all the routine check slips. Again, thank you sincerely. Mrs Hugo

Mrs Strombeerg

We wish to convey our sincere thanks to all concerned from control to patrol and everyone concerned for the fantastic care & wonderful service they have provided in our absence in spite of a very sensitive  beam system,from our home. Please convey this to all. Best Regards

Marko Joubert

Hi Mark, I would just like to thank Team Bassett for assisting the Kendal Road Neighbourhood Watch patrollers at an accident scene on Friday (25/07) after an intoxicated driver took out a traffic light and fled the scene. The badly damaged vehicle was pulled over by Bassett's AR Officers Chris Brits and Hannes Jansen van Rensburg – the driver was handed over to Police who took the driver away for blood tests. Bassett AR officers continued to assist with traffic control while the car stood in the middle of a busy Fairtrees Road. Regards, Marko Joubert. Kendal Road Neighbourhood Watch & Surrounds

Martine Smit

Ek wil net dankie se vir bassett se fantastiese diens vandag. n Man het by my woonstel ingebreek baie waardevolle items gesteel. Basset het hom vasgetrek en ek het als terug gekry. Julle diens is regtig goed. Ek sal jul altyd onthou. Baie dankie dat julle daar is om die buurt te beskerm. Martine Smit

Dave Flynn

To all concerned, I would like to take this opportunity to thank Bassett Alarms for the additional patrols and monitoring our home while we were away on vacation. The visitation notes received in our post box are a comforting factor and proof of our premises are being professionally watched during our absence. Many thanks! Regards Dave Flynn

Mr Theunisssen

We received a phone call on 24/06/2014 from Mr. Theunissen who lives in a Retirement Village in Kuilsriver, complimenting Marthinus Vermeulen for being alert of people trespassing on the premises while doing his patrols. It is good to see that there are still security companies that go the extra mile for the community.

Brenda Visser

Hiermee wil ek net baie dankie sê vir die ongelooflike gawe, geduldige en behulpsame Bassett personeel – of dit nou die ouens in die beheerkamer is of spanne wat uitkom.Die afgelope week  was my alarmstelsel wispelturig – dit het ‘n paar keer gedurende die dag afgegaan. Wind, weer, my buurman se boom wat waai in die wind, spoke  of….wie weet wat se nuk? Die beheerkamerpersoneel was elke keer ontsettend gerusstellend en het die situasie (en my) mooi hanteer in die wagperiode totdat ons geweet het (terwyl ek redelik stresvol gewonder het of daar  dalk ‘n inbraak was in my afwesigheid.) Die toppunt was egter toe die alarm Sondagoggend afgegaan het – iets soos 12:30 die oggend – en ek uit ‘n diep slaap (deur die blare) wakker gebulder is deur die alarm wat weer eens afgegaan het. Die persoon in die beheerkamer (Ek dink dit was Ben) duisend dankies vir sy goeie en kalm hantering van die situasie. (Ek was skoon buite weste geskrik.) Ben(?) se kalm hantering van die situasie het baie gehelp om my te laat fokus. Baie dankie Bassett. Julle is tops. Ek waardeer julle uitmuntende diens. (Intussen hou ek my vingers gekruis….het darem nog nie vandag ‘’n “alarm” oproep gehad nie…) Groete, Brenda Visser

Siegfried Zepperitz

I hear from my neighbour. Mr Senekal, who had access rights to our house during our absence, that the blue on-indicator light needed attention at some point – and how speedily this was seen to by one of your teams.I would also like to express my amazement at the service level Bassett Alarms has shown in our absence!Reading Bassett’s brochure before we moved over to your company in September last year about the services they professed to render sounded very promising. Today I want to complement you for not only holding to but exceeding these promises. During the 22 days absence we had a total of 46 visits by your squad to our premises, including 2 alarm incidents (1 caused by the neighbour entering without disarming), which is simply a phenomenal record. It induced an immense sense of security and safety in both my wife and myself – a very positive factor indeed when planning future vacations.I want to thank everybody at Bassett involved with upholding such high service levels! With kind regards, Siegfried Zepperitz

Lizana Kronstrom

Ek wil net vir Hennie en almal by District Basset wat vanoggend betrokke was en my gehelp met die aanranding op my, baie dankie se. Jou hulp en ondersteuning saam met Oscar (my man) wat ook by julle werk se flinke optrede en profesionaliteit word opreg waardeer. Dit is mense soos julle wat ons gerus stel om julle te kontak in geval van nood. Manne soos julle is woorwaar 'n aanwins vir die gemeenskap. Met opregte dank, Lizana Kronstrom

S. Nel

We received a call from an elderly lady today, she had just come back from her holiday yesterday and Response Officer Vermeulen helped her and her friend with carrying their luggage into the house. She is very impressed and has spread the goodwill all over Kaapsedraai Complex. This good deed has made her believe in mankind again. Well done Response Officer Vermeulen!

Kobus Botha

Goeie dag Marshall, Hoe lekker om deel te wees van so 'n span soos Basset North. Ek wardeer dit vreeslik baie.  Ek was nou so gestress want ek het nie geweet wat om te doen nie. Baie dankie vir jou flinke hulp, Groete, Kobus Botha

Jarred Ludski

Dear Pierre, I would just like to thank you for the excellent service your staff provided to a medical emergency at my parents home two weeks ago.Your armed response Chris and I forget the other gentlemen’s name ( Sorry) were first on the scene and the way they took control and got an ambulance there so quickly is fantastic.They also did not just leave when the paramedics got there, but advised as to what they found, and helped where they could. It is good to see that you are not just a armed response company, but a company that has trained there staff to go the extra mile. Congratulations to both officers on the scene, and to yourself for providing them with the training to handle these types of situations. Kind Regards Jarrett Ludski

Francis Kitshoff

Goeie dag, Graag wil ons vir Mnr Hannes Janse van Rensburg van Bassett bedank vir die wyse waarin hy ons vanoggend te hulp gestaan het. Mnr Janse van Rensburg het verby gery en gesien ons is besig om 'n venster te vervang. Hy het dadelik gestop en navraag gedoen of daar 'n inbraak plaasgevind het en of hy ons te hulp kan staan. Mnr Janse van Rensburg het waardevolle praktiese insette gelewer, asook gehelp met die vervanging van die venster. Graag bedank ons Bassett vir die volgehoue puik diens wat julle lewer. Dit word opreg waardeer. Vriendelike Groete,Francis Kitshoff

Heloise Lotz

Goeie Middag, Wil net hiermee baie dankie se vir die effektiewe manier wat julle my huis gemointor het! Het bietjie vrooer terug gekom van Stilbaai af en nog steeds kom die manne getrou elke aand kyk! Baie dankie waardeer baie en voel heel veilig! Groete,HeloÑ—se Lotz

Andre

Goeie more, Ek wil net baie dankie se vir die goeie en vinnige diens wat ons laas nag gekry het met die afgaan van ons alarm.Baie dankie aan die telefoon operateur wat ons op hoogte gehou het van wat aangaan terwyl ons in die kamer gewag het totdat die motor opdaag.Baie dankie aan Hannes wat so vinnig hier was en ons gehelp het om te verseker dat alles reg en veilig was.Ons kon nog steeds nie vasstel waarom die sone afgegaan het nie, maar ons weet nou ons kan op Bassett staatmaak om ons by te staan in nood. Nogmaals dankie. Groete, Andre

Lindsay

Dear Scott, THANK YOU SO MUCH for looking after our house while we were away this past week. As usual, you guys were fantastic ! A special thanks to Hanno, Tinus, Alfred, Ben, Hannes & Marius for keeping an eye on things.Bassett is the BEST BY FAR 🙂 Thanks again,Lindsay 

Babette

Hi, Ek wil net graag my dank oordra aan Hannes vir sy hulp gisteraand regoor Tygervallei toe my dogter gaan staan het met ‘n pap motor band. Hy was baie fluks, vriendelik en behulpsaam en sonder sy hulp het ons seker nou nog gesukkel. Baie dankie Hannes.  Jou dienste en vriendelikheid word opreg waardeer. Babette.

Anereen Van Niekerk

Dear Scott, RE: Impeccable service team. As per our conversation earlier, I returned from the Easter weekend on Monday afternoon and my  electronic gate would not respond to my remote, it seemed as though the power tripped. It's almost impossible to climb over the gate and walls due to the electric fencing.It was just my mom and myself as the rest of the family was returning the following day only.I phoned your office from the number  on your board on my front wall, I explained my predicament and without hesitation the lady in the control room  let an armed respond vehicle know to see whether they could assist.Minutes later a gentleman by the name of Oscar arrived, assessed the situation, went to my neighbours house loaned a very long ladder, and within minutes Oscar was over the wall opened my house and fetched the gate key inside the house.He would not let me enter the premises without having a look around and see that all was in order and through it all he never stopped smiling and was extremely professional and polite. I just thought  "wow" we can really rely on Bassett to help when there  is a problem even beyond the call of duty.Thank you everybody for the great work. I don't know what I would've done without your help.May you be Blessed for your good work. Kind Regards Anereen van Niekerk

Neil Rossouw

Middag, Ek hoop hierdie epos vind sy weg na die eienaar van Bassett Alarms. Ek het onlangs (25/3/14) by julle maatskappy aangesluit vir die lewering van sekuriteitsdienste by my woning en moet se ek was baie, baie beindruk met die uitstekende diens wat ek gekry het – van die ontvangsdame tot by die tegnici en in besonder Andre Bosman, Eugene en Ian was fantasties!!! Ek vertrou dat julle sal aanhou om hierdie puik diens te lewer en dan aan die eienaar:  Ek sal dit regtig waardeer as hierdie mense ‘n 50% verhoging gegee kan word want hulle verdien dit!!!! Nogmaals baie dankie. Groete/Regards.Niel Rossouw

Willy Meyer

Hi, Just to let you know that we have returned from our holiday and are back home again. Many thanks to you and your team for guarding our premises – my son  (who was here in the evenings ) was very impressed with your visits and patrols. Many thanks to you all. Regards,Willy Meyer

Shamiel Essop

Hi Regeo, Just a big thank you to you and your team, I received the slips in my letterbox, so I feel much more at ease now when being away from home, especially after the burglary that I had about a year ago. Thank you, Rêgards, Shamiel Essop

Andre Brink

Geagte bestuurder/eienaar Hiermee wil ek net  my dank uitspreek teenoor u hooftegnikus, Dennis, vir sy voortreflike diens. Daar was probleme met die nuwe deel van my alarmstelsel en Dennis het toe daarna kom kyk. Hy het die fout(e) binne enkele minute geidentifiseer en dit ewe vinnig reggestel. Ek het lanklaas iemand teengekom wat sy vakgebied klaarblyklik so goed ken. Ek hoop Bassett besef hoe waardevol Dennis is en vergoed hom na behore. Dit sal werklik 'n groot skade wees as julle hom moet verloor. Vriendelike groete, André Brink

Mrs Field

Dear Scott & Neil. Sorry for only sending this off today… but thank you to you guys as well as Oscar and Marius for keeping an eye on our house last week when we were away.  As always, you guys are amaising !! Take care, keep cool ! This heat is unbelievable. Lindsay

Mrs De Kock

Baie dankie Andre, Gerhard, Clayton en Jermaine: Dis die span wat die afgelope twee dae ons nuwe alarmstelsel ge-installeer het, en wat net ‘n plesier was om mee saam te werk en in die huis te hê. Mens is altyd bekommerd oor vreemdes wat dwarsdeur jou huis moet beweeg, maar my bekommernis was heeltemal onnodig. Die oomblik dat mens hulle ontmoet maak hul netjiese Bassett – voorkoms ‘n goeie indruk. Te alle tye was hulle absoluut  professioneel en baie hoflik en vriendelik. Die werk is uiters netjies uitgevoer.  Hulle was stiptelik met die tye wat hulle  gesê het hulle sou opdaag. Dankie ook vir die geduld waarmee die stelsel verduidelik en oorhandig is. Vriendelike groete,

Wallace McKaiser

Dear Regeo, I really have to commend your vehicle patrol services during the festive holiday season. Without fail our premises received day and night visits. Not only is the visitation notes prove of it, but also the courteous and professional manner the patrolmen interacted with me , during visits to the premises after hours and over weekends. Keep up with this fantastic work. I am absolutely sure that your companies presence contributed to crime prevention, especially housebreakings (business premises). A big thank you.Regards, Wallace McKaiser

Traude

Dear Team Bassett, Thank you so much for your regular visits and check-ups on my elderly parents while I was out of country on holiday. Your team even went the extra mile by knocking on the door every now and again to personally ask if everything is still all right. That is great service!  Thank you! I’ll recommend you to anyone above any other security company. Thank you once again! Kind regards,Traude

Elmarie Roux

Hi, Ek wil net baie dankie se aan die mense wat so getrou ons huis gepatrolleer het gedurende die vakansie! Die bure in die omgewing het opgemerk dat ” Bassett Armed Response” baie sigbaar by ons huis was. Na die vorige Desember se inbraak terwyl ons nog by die ander maatskapy was, voel ons baie meer gerus met Bassett in die omgewing. Se asb. dankie aan die mense wat betrokke is! Mooi jaar vir julle. Groete, Fanie en Elmarie Roux

Wallace McKaiser

Dear Regeo, I really have to commend your vehicle patrol services during the festive holiday season. Without fail our premises received day and night visits. Not only is the visitation notes prove of it, but also the courteous and professional manner the patrolmen interacted with me , during visits to the premises after hours and over weekends. Keep up with this fantastic work. I am absolutely sure that your companies presence contributed to crime prevention, especially house breakings (business premises) A big thank you. Regards, Wallace McKaiser

Vernon

Dear Mr. Scott, Please allow me this opportunity to thank you for your prompt response re switching over from our current Security company to Bassett alarms – Also ,can you please convey my hearty sincere thanks to one of your consultants Marshall Walker – He really walked an extra mile with both my houses. He did not only changed / upgraded my one house, but also shared his knowledge and open-mindedness about the armed response  with both my husband and myself, After showing him around the current alarm installation in our current house, he advised us a couple of things and I requested a quotation which reached us within 24 hours – That is now what I call excellent outstanding service ! My agent from Pam Golding Hugo Van Schalwyk have only good and fantastic references about Bassett alarms, which gave me more peace of mind when switching over to Basset. Thank you once again for excellent service, starting from Hermien at your control panel up to Hermien in the admin department as well as magnificent service from your sales consultant Marshall Walker – Wishing Basset alarms company a fantastic prosperous 2014 and be sure I will most definitely refer your company to any of my friends and family! Warmest regards, Veron Van Rooyen

Mark Stewart

Hi Johan (and everyone at Bassett) Please accept our sincere Thanks and Appreciation for the unselfish contribution your and your company have made in our fight against crime in the Oakdale area during 2013. Please know that we don't take it for granted and appreciate it sincerely. We, as the Oakdale Watch Committee, wish you and the entire Bassett family a very Blessed and a Merry Christmas and a Safe and Prosperous New Year. May 2014 be the year in which all your goals are realized. May God bless, keep and protect you one and all, until we meet again in the New Year. Kind regards,Mark Stewart, and the entire Oakdale Watch Committee. 

Andre Poolman

Aan die Bassett-span,Eerstens baie dankie aan die Armed Response Officers dat julle getrou patrollies by my huis gedoen het gedurende die naweke van 6 Desember en 13 Desember. Ekstra woord van dankie aan Jannie Geldenhuys en Leon wat bygestaan het tydens die inbraak van 17 Desember 2013.  Ons waardeer dit baie.André Poolman

Patricia Burkner

I would like to take this opportunity to thank you for outstanding service. Ever since we signed up with Thys Crous, we have had the best service any armed response company could ever deliver. Thys is one of the few sales reps that does not just sign a client up and forget them, he stays in contact with his clients ensuring that they are still happy with the service and can be contacted at any time, and he is more than happy to address any query that we may have.  My work requires that I work late some evenings, and the control room staff have always walked the extra mile ensuring that I am safe, phoning me regularly to enquire if I am ok, to even staying on the line while I walk to my car in the dark. This excellent service is what makes your company stand out above the rest!! To each and every one a blessed Christmas and a prosperous new year.Kind regards, Patricia Burkner

Trudie Van Dyk

Dear Bassett Team, I would like to take this opportunity to thank you for superb service received so far. I phoned to find out about an alarm system and Andre came to see me within a day, he explained everything clearly and within a day everything was organized for installation. The installation team where here on Monday, and I have to say that I was truly impressed, all 4 gentleman worked fast and efficient and they even cleaned up after themselves!  They were so polite and answered all my dad's questions who came to baby sit my baby while I had to make a school run for my older daughter. Andre even came to program my husband's remote which he took with him to work, later that evening, thank you so much for going the extra mile Andre! Thank you so much for fantastic service, right from the start! Kindest regards, Trudie van Dyk

Adrian

Hi Scott, Once again thanks to you and your team for all the extra visits and the notes in the post. We appreciate the effort and to rest assured that someone is out their looking after us. Regards, Adrian

Shaun Rouse

Hi there Riaan,I would like to take this opportunity to convey my thanks for the support you gave to the Stellenberg Neighborhood Watch in the form of making available 2 of your Armed Response vehicles for the High Visibility Patrol we had this past Friday (22 November 2013). Please convey my thanks to both Hennie & Alfred for their support & assistance through out the time of the patrol. Its always comforting to know that the support you (District Basset) always offer & provide to the Stellenberg community is always of a high & professional standard. Regards.Shaun Rouse, 2 Way Radio Coordinator, Stellenberg Neighborhood Watch (Zone 4).

Leon Calitz

Morning Regeo, Sorry it took so long to get back to you, was planning on contacting you yesterday already, but time has just run away! Just want to thank you for your great service over the weekend! The house was very well looked after with visitation slips dropped in the mailbox during the day as well as at night. Feel secure in the knowledge that when i'm not home someone is watching over my possessions. Leon Calitz

Caroline

Good Day, I would just like to thank the guys on patrol for looking out for us while my husband was away, it was very reassuring to find the little visit notes to say that they had been around. Much appreciated. Kind regards,Caroline

Adriaan

Goeie dag, Ek is weer veilig terug tuis. Baie dankie vir die extra patrollie. Dit word baie wardeer en het ons familie veiliger laat voel.Groet, Adrian, Bellair, Bellville

Cathy and Geoff Stromberg

Good Afternoon Mr Scott, Please accept my apology for not writing previously. We wish to convey our sincere thanks to you and your team for being so very vigilant during our stay away from home. Very regular check ups etc. and on our early return from our little holiday your team were very observant. Once again please relay our many thanks. Cathy & Geoff Stromberg

Ilse Oosthuizen

Goeie more, Ons het verlede week oorgeskakel na Basset. Ek wil julle net bedank vir jul goeie diens. Van Wanda wat vir ons die kwotasie kom gee het, tot by Christopher en Eugene wat die installasie kom doen het by Haarlemweg 20, Stellenberg. Baie dankie nogmaals. Ons voel beslis veilig met julle aan ons sy. Vriendelike groete. Ilse Oosthuizen

Thinus Vermeulen

On behalf of my wife, my mother in law, all the residents residing in Aalwyn close De oude spruit Brackenfell and myself. We want to say a Big thank you to Gershia ( Bravo Central controller), James and Pietie for there fast responds on the 08/11/2013.

Lindsay Field

Dear Regeo Scott, I just wanted to say a very BIG THANK YOU to you and Tommy for sorting out our gate so quickly today! As always, your service is outstanding… Tommy was at our complex before 10am this morning and by the time I got back just after 11am, the gate was repaired and working. You guys really are incredible and an absolute pleasure to work with. THANK YOU SO MUCH! Kind regards, Lindsay Field

Siegfried Zepperitz

Dear Wanda, Thank you very much for setting the date for the installation. I would also like to reiterate that we are very impressed indeed with your very professional and prompt handling of your interaction with us to date! To the point of a standard in fact that is rather – and also sadly – uncommon in general these days. If this is an indication of Bassett’s general attitude and policy then we look forward to be a client of the company. I understand from you that we shall see you next on Thursday coming when you will do the hand-over, all things going as smoothly as up to now. Thank you again and very kind regards, Siegfried Zepperitz

Mr Lategan

Dear Regeo, I just want to thank your company for the visits and for the patrols they made to our house, while we were on holiday. It means a lot to me, and my wife, and this is a great service from you. A lot of companies always say they 'do extra', but you have really impressed us. Be assured that we will continue being a client with Bassett, and promote you to friends that are considering switching or looking for a response service as offered by you.  

Mr De Kok

Dear Pierre and Johan. Just to advise that the radio tests went very well on Friday afternoon and over the weekend. It was so nice to get hold of Bravo Control and to even converse with AR units on duty. A very big improvement – thanks very much! Groetnis

Edward Lategan

Dear Regeo, I just want to thank you for the visits and for the patrols you made to our house, while we were on holiday. It means a lot to me, and my wife, and this is a great service from you. A lot of companies always say they 'do extra', but you have really impressed us. Be assured that we will continue being a client with Bassett, and promote you to friends that are considering switching or looking for a response service as offered by you. Regards, Edward Lategan

Theo Bruwer

Good day gents,On behalf of the CGW  Watch Committee a very big thank you to all for assisting us with our Mini Ops in CGW this past Friday night. Your dedication and commitment to serve and protect our community does not go unnoticed, thank you very much for that. When people ask us as a NHW who they should use for monitoring etc, I always say support the 3 companies that support us, choose from one of the 3 of them  and they must decide from there. My prediction I posted on Facebook about expecting a tidal wave of crime weekend turned out just that. Our OPS was a great success and never had one break in Jor crime reported during this time Friday night at 6pm just before we started the crowbar group in the white GTi hit Aurora and before 8pm they hit another house in Sonstraal. My suggestion is to run an early mini OPS for 4hours on a Friday night from 5pm until 9pm for the greater Durbanville area called “spot the Gti” I am in contact with the other NHW persons to try arrange this for this coming week, still awaiting feedback from them. Seen as they hit sector 2 and 3 we should get more buy in from Saps. If I get a good response, I will speak to COL Swanepoel for more man power. Thank you again and looking forward to the continued working relationship that we have with your company and staff members.Kind Regards, Theo Bruwer Vice Chairman Charlie Golf 1

Mnr E J Van Dyk

Ek wil u net bedank vir die goeie diens terwyl ek weg was met vakansie. Julle Response mense was gereeld hier om te sien of als nog reg is by die huis en dit wil voorkom of daar ten minste twee tot drie keer per dag n draai gemaak is.Dit word opreg waardeer. Groete Mnr E J van Dyk

Marko Joubert

Dear Pierre, I would like to extend our appreciation to the Night Shift team last night under the leadership of S/C Hennie Groenewald. Our alarm was activated at 00:57 (23 Jul) after our front door zone was activated (by what seems to be a faulty zone). The response time by your whole team (I believe all 3 vehicles were dispatched to us) was incredible – S/C Groenewald even took the liberty to inform SAPS considering that "our front door was forced open". I would like to thank your team for their dedication – not just towards us as a client but also towards our Neighbourhood Watch, in which District Bassett is actively involved in. Thanks again for the great service by the team last night and by District Bassett in general! I would appreciate it if you could carry this message over to the team as well! Kind regards, Marko Joubert

Leon Oosthuizen

Hallo Scott, We were away for vacation from 6 Junie – 29 Junie 2013. My wife did inform the office, but i am very pleased with the service provided during our vacation. Officers Tinus, Hennie, Leon, James, Brits, Hanno and Alfred were checking our place twice a day during this period. Initially i thought i was going to pay for this but then your office told me that this is standard service you provide! I am very impressed and i want to thank your team for this great Service!!! Thank you for looking after our place!Regards, Leon Oosthuizen

Mrs Visser

Hallo. Ek wil net baie, baaaaie dankie sê dat julle ‘’n ekstra ogie oor my plek gehou het terwyl ek op uitreik was. Uit die aantal besoeke het ek gesien Bassett Alarms personeel het meer as hulle deel gedoen! Ek het soveel waardering daarvoor! Nogmaals baie dankie. Groete. Mrs Visser

John Wrightson

Hi Dennis,I was very pleased to see the slips showing the number of checks to our house during our holiday. We are impressed and satisfied with the service. Please pass my thanks to the patrol men. Best regards,John Wrightson

Yolanda Sheldon

Just a note to say thank you for your company’s continuous monitoring and patrolling while I was away on holiday. I was happy to find all the  receipts of visits to my property in the postbox. As soon as my financial situation improves, I will consider for applying for the Alarm Response from Basset Burglar Alarms and I will advertise your company by word of mouth to family and friends of mine.Until next time thank you and kind regards, Yolanda Sheldon

Fred De Wit

Good afternoon Regeo, Thanks for the communication, and I agree with your request. Just a note – We requested your service on Saturday evening. I called the Control Room and asked one of your guards accompany us on entering our house.  We arrived at our house approximately 10 minutes after calling(when your requirements is 15 minutes) and your guard was waiting outside already.  This gentleman was extremely professional and competent.  He could update me with statistics of the area,  gave me a few safety tips and informed me of the service Basset renders to their customers.  This guy really made us feel very comfortable being with Basset, I will recommend your service to everyone I know. Well Done, "you can give that man a Bells!" Thank you and Regards,Fred De Wit

Etienne De Beer

Good morning Johan & Albertyn. I would like to thank you for your participation in our membership drive on Saturday 22 June 2013. Your willingness to assist and participate is highly appreciated. We, as the Aurora Community Watch committee, feel this was an excellent opportunity to make ACW and District Bassett more visible to the community. Kind regards,Etienne de Beer

Brend Visser

Hallo André, Van Mei – Julie is een van die besigste tye van my werksjaar. In werklikheid slaap ek net saans by die huis. Dit is die wonderlikste gevoel om te weet dat sou iets gebeur of sou ek onrustig wees as ek so laat saans by die huis kom, ek enige tyd vir Bassett Burglar Alarms kan kontak. Hiervoor skuld ek jou ‘’n ongelooflike groot dankie. Hoe jy die “body corporate” se koppe “geswaai” het sodat Bassett toegang tot die kompleks kan kry, weet ek tot vandag toe nog nie, maar ek bly bitter dankbaar daaroor. Ook weens die feit dat my werk vereis dat ek van tyd tot tyd op uitreike gaan. Ten minste het ek die gerusstelling dat Bassett in my afwesigheid ‘’n ogie oor my plek kan hou. Ek vertrek juis oor 2 dae op ‘’n uitreik en ek is nie meer gestres daaroor nie. Dan moet ek ook die maatskappy ‘’n kompliment gee oor PUIK diens. Gisteraand laat, het ek per ongeluk die alarm laat afgaan en BINNE SEKONDES het Bassett my gebel. Van my kollegas het inbrake gehad, die alarms het afgegaan, maar HULLE moes die maatskappy bel om te vra om uit tekom. Nogmaalas baie dankie vir puik diens! Wanneer ek terugkom van my uitreik, gaan ek jou weer kontak oor die “contact ID radio” wat ek van die begin af gevra het. Ek het egter nog niks van julle daaroor gehoor nie. Maar ons kan in Juliemaand daaroor  gesels.Groete

Megan Brandt

Hello Johan, I wanted to send you a quick mail to compliment the outstanding service and attention I received from one of your team. I managed to lock myself out of my house on Saturday (08|06) and Hannes (I think it’s Janse van Vuuren – I lost the piece of paper with his name on) was parked outside my property.  I explained my dilemma to him and he very cheerfully and graciously offered to see if we could gain access to the house. Unfortunately (or fortunately), having scouted the exterior,  he declared the place Fort Knox and we proceeded to try and find a way in without wreaking too much havoc. Having tried tenaciously to pull the front door key under the door, he then came upon the idea of removing a pane of glass and hooking the bunch of keys. This whole process took quite some time and during the whole process he was polite, enthusiastic and extremely determined to find a way in. I must say that, although I have not been with Basset long, I find your staff to be extremely polite and competent and I would like to acknowledge Hannes specifically in this regard. I apologise for the delay in informing you of this but I have been out of the office for a couple of days. Regards,Megan

Mr Filed

Dear Neil, Scott and the rest of the FABULOUS Bassett Team !! I just wanted to say a very, very BIG Thank you to everyone for taking such good care of our home while we were away.  There were over 30 visits made during out 11 day absence!  That is just incredible !! We know you guys are awesome but you still constantly impress us. Thank you again, we will continue to tell everyone that there is only ONE security company worth using and that is YOU !! Have a great weekend! 

Tommy Van Rhyn

Letter from Management: Gone are the days when the image of a security guard or an armed response officer or a policeman was a person sitting in a vehicle under a tree eating fish and chips or sleeping. In today's world there is danger or death waiting for any officer when he is called upon to do his duty. Some people are quick to criticize, yet when they are in trouble they rely on those very same people that they criticized to be 100% loyal to them, and trust me they are, even when a panic button is pressed accidentally or for a laugh at a barbecue with friends or anything that may seem trivial at the time they are called out. We at District Bassett and the Bassett Group have had phenomenal successes due to diligence and professionalism shown by our guards and officers and the exceptional teamwork of everybody in the group. Let us take note of the minor mistakes made but keep our focus on the big picture, the value to our customers and society and the service that you are delivering. It is a privilege to be a member and part of such a dedicated team. My family and I can sleep peacefully knowing that you are out there. Regards, Tommy van Rhyn

Mr Joubert

  Did a patrol from 03:00 to 06:30; it was nice and quiet.. Found a suspicious B/M walking and acting suspiciously down Minerva Street (which had NO bins out, congrats!!!). District Bassett and SAPS responded VERY quickly and searched the suspicious B/M – found a sharp knife and a electronic gate/garage remote with him which was confiscated. SAPS took him to station to check if he is wanted for any crimes.

Mr Joubert

  Special thanks to District Bassett's officer Groenewald who came out to do a patrol in our area this morning at 03:30, after an alarm in the area has been going off for long..If you see these guys in our area / on the road, please wave hello to them! They often patrol our area at night while we are fast asleep! Thanks Team Bassett!

Mr Joubert

  Once again a great commitment from District Bassett…It has been communicated to us that District Bassett is pulling Neil (ex-Armed Response officer) from their Sales Dept and putting him on the road…His job? To work hand-in-hand with the Durbanville Neighbourhood Watches on a daily basis! Just saw him down the road, patrolling our area (without being asked) – making sure our area is safe. Their level of commitment is unreal – please wave hello to these guys! Do yourself a favour and get a quote from them (0861 227 388)!

Mr Kok

  Vriende – ek wil net baie, baie dankie sê aan almal wat laas Saterdagnag tot vroeg sondagoggend deel was van ‘n baie suksesvolle Sektor 4 Operasie. Hier volg ‘n kort verslaggie van wat alles gedoen is:   Vanaf 22:30 op Saterdagnag 16 Maart 2013 tot 03:30 Sondagoggend 17 Maart 2013, het 16 buurtwag patrolleerders in 7 voertuie,  5 SAPD manne en ‘n Tygerburger verslaggewer in 3 voertuie (Sektor Voertuig ingesluit), en 5 Gewapende Reaksie-eenhede van Bassett in 5 voertuie, die hele Bellville SAPD Sektor 4 Gebied deurkruis met patrollies. In die Edwardstraat ‘drinkplek’ gebied was ‘n nare geveg tussen besope mense ontlont. Agtien verdagte mense en 3 voertuie was vir wapens / gesteelde goedere / dwelms / inbreekgereedskap deursoek, en ‘n aantal groot ‘bosslaper’ neste was ontdek. Daar was ook inspeksie gedoen by 4 persele waar drank verkoop word. Gedurende hierdie 5-uur periode kon die 27 manne en vroue gereeld die ‘pit stop’ by die Bassett kantore (wat deur Marietjie van Bo-Oakdale Buurtwag beman was) vir koffie en iets te ete besoek en almal sê baie dankie! Weereens dankie julle ouens. Julle opefferings word waardeer!    http://youtu.be/zRGK0Tq_1xs

Mrs White

  Eerstens wil ek vanmore net baie dankie se vir julle puik diens.  Ons is maar net n paar dae by julle en ek dink om jul as ons monitering en armed response te kies was die beste keuse ooit.  Julle was baie vinnig om oor te vat op n kort kennisgewing.  Daarvoor baie dankie. Ek was n paar maal oor die naweek gebel oor alarms en julle kontrole kamer se mense is altyd vriendelik en bedagsaam, baie dankie aan hulle ook. Ben, jou wag is puik in sy werk!!  Nie een insident die afgelope paar maande wat hy hier was nie, en dit oor n fees seisoen! DIT WIL GEDOEN WEES! Baie dankie vir jou opvolg en altyd op hoogte van sake is. Dus wil ek vandag vir Basset en sy span se baie dankie en welldone!

Mrs White

  Ek het sopas n oproep gehad vanaf my huurder in Kenwill Drive wat my bedank vir die keuse om ons alarm monitering en armed response te skuif.  Hulle het gisteraand n alarm ontvang (Alhoewel daar niks fout was nie) en die response vanaf julle span wat uitstekend en baie vinnig. Baie dankie aan Basset North en jul span vir puik diens.

Mr Hansen

  Hallo Albertyn. Ek is nie seker vir wie om die e-mial te stuur nie, maar ek is vermoed dat jy ‘n goeie persoon is om meet e begin. Ek en my vrou is baie beindruk en tevrede met die diens wat ons van julle ontvang het – veral na die absolute frustrasie wat ons met Stra……..ce sekuriteit gehad het.  Julle het vir ons van eerste kontak met jou totdat ons gekoppel was, elke stap van die prosses beindruk met julle stelsels, georganiseerde benadering, professionele personeel en vriendelikheid.  Julle het uitstekende mense wat vir julle werk en ons gaan vir julle orals aanbeveel. Baie dankie vir alles en ons sien uit na ‘n lang verhouding met julle maatskappy.

Mr Fitzmaurice

  I would like to thank Bassett and Officer Stanley for coming to our aid on New Year's Eve. Our neighbour had their elderly mum house sitting. We could see from across the road an undesirable man at her gate, throwing stones at the dogs. I phoned her and she felt extremely nervous. I phoned Bassett and in a matter of minutes James came to the rescue. He drove around the neighbourhood and tracked the man down who he later told us became aggressive. Not only did he go back and report to the neighbour but came and reported back to us. Having this efficient security makes us feel so much safer in these dangerous times. We would just like to say a big Thank You. Happy New year to all. 

Mrs De Kock

  Please convey my thanks to the response officers who has to monitor our house on a regular basis when we are away or when I am alone at home. The extra rounds that they have to do and the note that is diligently dropped in the post box are really much appreciated. Thank you too for organising all of this.

Mrs McCleery

  Good Day. I would just like to thank you for arranging the extra patrols while my husband was out of town – it was a great feeling knowing that we had that extra security! Thanking you.

Mr Lambourne

  I am a member of the Vierlanden Security Forum and I worked with the Police and AR Companies Last week in Vierlanden in a Joint Operation with all concerned. I interacted with James from your company and on Thursday night last week when we had a stand off with a vehicle with 4 potential suspects in it, we radioed for help and James came out of the blue and took charge of the situation. I worked with him on Friday night and I soon realized that you have a very Professional and Courageous employee in your company. He is extremely dedicated and if I was in trouble, I would not hesitate to call on James. I think all the other residents on duty last week felt the same way. Can you please convey my deepest thanks to James and it is a great honor working with him.

Mrs Saffrey

  Dear Regeo. Firstly, we want to say a big thank you to Bassett and the Armed Response men for looking after our house so well, during the time we were away in August. We were amazed at all the visitation slips in our post box, this showed their consistent check-ups at all hours! Thank you so much! 

Mrs Blaauw

  Good day. I just wanted to place on record that I have been very happy with the service in regards to armed response call outs. Please convey the message to all concerned.

Mrs Uys

  TO WHOM IT MAY CONCERN. I herewith confirm that it is absolute pleasure dealing with Bassett North.  We have been a client of them since 01 August 2011.  They are at all times professional and reliable and I would not hesitate to recommend them to any other business or company regarding their services offered. Yours faithfully,Saxenburg Engen

Mrs Littler

  We would like to say a huge THANK YOU to armed response officer Jannie Geldenhuys. We forgot our garage door open last night and he (early hours of this morning) tried his utmost best to wake us up to advise about the garage door. He really went the extra mile, trying everything in his power You don’t always get service like this. Jannie, to you I would like to say thank you and I appreciate what you did and I know it’s not an easy job but we really appreciate the service you provided

Mr Meyer

  Many thanks indeed to the Bassett Team for their dedication in looking after our premises so well.

Mr Foglar

  Bassett’s night shift response time was literally not more than a minute and a half from the moment we called them about this Audi !  Fantastic ! !      

Mr Caetano

  Hi Folks at Bassett. I was at the DCF meeting last night in the town hall about the security situation in Durbanville.  The station commander Cupido mentioned specifically that Bassett is always "there" and makes the morning meetings and makes a great effort to be involved with SAPS. I want to commend you on that fact, and say that I am glad we are using you guys for our security services since you are not only doing your job as narrowly defined in armed response, but you are actively involved in making our community safer.  I will continue to recommend your services to all our neighbours and friends. Kind regards and respect

Ms Luane

  Hi Neil. Just a BIG thank you once again from everyone here at Radio Tygerberg for the GREAT service you have offered us throughout the entire night and for making us feel safe under a bridge in town.  We really appreciate your excellent service. 104fm-regards Luane

Mr Pepler

Thank you very much. Hanneke and I would like to to take this opportunity to compliment the entire Bassett operation for the superb service that we have received over the years. The professionalism and dedication of your teams is something to be proud of. I do not like singling out specific people for praise but the name Wayne does come to mind. Keep it up!!

Mr Barrett

 I would like to thank you, for the excellent service I received from your 2 "new" (new to me) technicians, and thankfully since their visit and work done on my system all previous problems seem to be, and are sorted out. I would appreciate it if you would please convey my sincere thanks to them, and bring it to Pierre's attention as well. Excellent work and professional attitude. 

Mnr Blaauw

Geagte Vriende. Graag wens ek om net van die geleentheid gebruik te maak om u opreg te bedank met die verleen van fasiliteite, druk en verspreiding van pamflette asook algemene organisering en insette van gisteraand se vergadering. Soos u kon sien, was dit ‘n baie goeie opkoms, trouens van die beste wat ek nou al gesien het van ‘n heel paar stigtingsvergaderings wat al voorheen plaasgevind het. Met sulke positiewe hulp kan ons mos ‘n verskil maak ten einde ons samelewing ‘n veiliger plek te maak.Nogmaals baie dankie.Vriendelike groete. (Pieter Blaauw) Voorsitter: Bellville Gemeenskapspolisiëringsforum

Mrs Du Plessis

I would like to thank Thinus for his kind and helpful assistance this morning after my car broke down at the Eversdal and Fairtrees intersection. Thank you District Bassett for your community service, it is much appreciated :))

Mr Jefferies

  Hi all there at Bassett, my hubby and I were away this last week-end and we were very impressed how many times you came to check on our property. Thank you so much, your dedication is outstanding. I think we are at long last getting used to the alarm and hopefully will have less “false alarms”. Thanking you again for your wonderful service,

Mr Van Der Poel

  Net om baie dankie  te se vir my alarm. Dit werk soos ‘n droom nou en ek gebruik dit. Ek is ook baie gemaklik met u personeel en sal julle oral aanbeveel. Ek is ‘n eiendomsagent en werk met baie mense in die buurt. Nogmaals Dankie en my beste wense

Mr Malan

  Good morning. I would just like to thank Bassett Armed Response for their service on Friday, 17 February 2012.  Our alarm was triggered at ± 10:55 and the Gentlemen from the Armed response were on the scene within minutes, thank you to all of them.

Mrs Wilkinson

  Hiermee wil ek graag n lansie breek vir Gerscia wat die nag van 7/8 Januarie die ekstra myl vir my huis se veiligheid gestap het. Die alarm het afgegaan in die nag terwyl ek uitstedig was en sy het ekstra moeite gedoen om die polisie, wat op n Saterdag nag baie besig was, daar te kry sowel as die Armed Response omdat die polisie nie dadelik kon uitkom nie. Sy het my ook weer gekontak terwyl die polisie wel hier was vir inligting en die versekering dat alles wel lyk by my huis.  Ek was baie beindruk met haar rustige en kalm manier waarop sy hierdie dringende saak, vir my, hanteer het. Dankie aan haar en Bassette vir jul bekwame dame!!  

Mev De Bruin

  Wil net dankie se vir flinke diens en vriendelikheid. Daar is mooi na my plante gekyk gedurende vakansie en als was reg. Dankie

Mr Meyer

  This is just a short note to let you know that we have returned from our holiday and are back home again. I notice from the slips deposited in our letter box that Bassett have been visiting/checking our premises on numerous occasions –many thanks indeed to the Bassett team for looking after our place – your diligence is very much appreciated. Regards

Me Verster

Geagte meneer. N alarmstelsel is gedurende die week by my eiendom geinstaleer. Ek wil graag my waardering uitspreek vir die absolute respek wat u personeel teenoor my betoon het. Met die bekendstelling en voorlegging van die stelsel was daar geen druk op my geplaas om die produk te neem nie. Groot geduld is aan die dag gele en sodoende kon ek rustig daaroor besluit. U tegnici het uitstekende werk gelewer en het my beindruk met die gerustellende manier waarop hul die nodige inligting oorgedra het en al my vrae kon beantwoord. Ek is oortuig dat u na-verkope diens net so uitstekend sal wees. Vriendelike groete.

Mrs Barnard

  I would like to express my sincere thank you to all the Basset Burglar Alarm staff. You deliver work of extremely high standard, and are always so friendly and courteous over the telephone. I will recommend your service to everyone and all that I come in contact with! It was so nice to know that one is not just another "unknown" individual, but that your staff actually got to "know" who the residents were. I'm sure they would've just picked up in my voice if something was wrong without even having to mention the password! I wish you all a very blessed Christmas! Kind regards,

Mrs Jordaan

Dankie vir julle vriendelikheid en hulpvaardigheid.

Mr Nyakutira

  Good morning sir I am writing to express my sincere appreciation to the help which I got yesterday from one of your aremed response staff, James. He helped my wife who got stuck in traffic in Durbanville. He assisted her and helped her move her car out of the traffic. Keep up the good work and thanks once more.

Mrs Lodewyk

  Hi Leon Ek wil jou en jou span (Addery and Clayton) bedank vir julle goeie diens wat gelewer was op met die installering van my 2 CCTV kameras. Addery en Clayton se werk is van hoogstaande gehalte en is beslis n goeie aanwins vir julle maatskappy! Hulle stel ook die kliente se belange eerste en ek het opgemerk dat hulle geen eetens uur geneem het nie. Dra asseblief my extra dank oor aan hulle. Ek sal sover ek kan julle ook aanbeveel vir die publiek.

Mrs Caietta

  Good day Chris My reason for emailing you is that on Saturday morning in our driveway a car had caught alight. Nevertheless, two of your employees, Willem Kock and James Stanley assisted and was very helpful in our cleaning up operation. Their helpfulness, their friendliness and attitude was impeccable and are an absolute credit to your organization. Please convey my sincere appreciation to both of them, they are two proud Bassett ambassadors.

Mrs Otto

  We would like to thank all of you for the excellent service you have supplied us with during the course of our membership with you. For your lightning quick response time, for all the times you have removed unwanted characters from our property, for the frequent house calls and taking such good care of me an making me feel safe. We would like to wish all of you a blessed festive season and a fruitful new year; we are looking forward to many more years with Basset Burglar Alarms.

Mrs Smit

  Baie dankie vir die great diens wat ek by julle gekry het. Julle tegniekuste het uit hulle pad gegaan, dankie vir spoedige installasie en julle het ingepas by al my tye. Jou manne Clayton en Addery was regtig baie proffesioneel en net n plesier om in my huis te he. Niks was n problem nie en alles is so mooi verduidelik. Die voor en nadele is bespreek om beste nut uit my alarm te kry. Jy kan sien hulle het passie en weet wat hulle doen, dis nie net nog n installasie nie!!! Ps. Na ek gese het dis ok hulle moet nie worry nie, my seuntjie slaap deur alles het hulle nie geboor nie, dit was nie nodig nie maar hulle het dit in elk geval uit hulle eie gedoen!!! Baie Baie Dankie! 

Mr Delport

  Soos telefonies bespreek, Hermien het absoluut uit haar pad gegaan om KGA se problem op die 4de vloer op te los . Ek het groot waardering vir haar uitstekende diens en die feit dat sy buite haar normale pligte ondersoek gaan instel het en die problem opgelos het. Baie dankie.

Mr Blaaw

  Chairperson: Bellville community police forum. Herewith the Bellville community forum and Bellville SAPS wishes to express its sincere thanks and appreciation to District Basset for participating in the procession on the 10th December 2011. Your participation contributed much to the success of the procession and the project as a whole, as your personnel and vehicles always create an excellent impression. As this project is for such a good cause, your support is highly appreciated. Thank you.

Mrs Botes

  The guys came to put my security system in yesterday and Leon did the handover, shoo I am impressed. The technicians drilled and did their thing and not a grain of dust. That’s a big bonus for a woman and Leon was very blonde friendly when he did the handover, the man has the patience of a vulture. They all did such a good job.

Mr Kotze

  Herewith I would like to commend Leon van Niekerk and the installation crew of Basset Burglar Alarms on the very professional manner in which they handled the sale and installation of our alarm system. The application for the alarm installation and monitoring was handled very smoothly and professionally by Leon van Niekerk, and he competently answered all the questions I had The installation crew worked very quickly and neatly and conducted the whole installation process in a very professional manner, with the minimum of inconvenience to us. Sincere thanks and keep up the good work.

Mrs Von Keyserling

  I would like to express my appreciation of the fact that Andre from your organisation stopped and helped me last night at about 20H30 pm at corner of old oak road and Durban road when a lady in a Mazda 2 rammed into me when I stopped at the robot. Without Andre’s help I would have been completely at a loss as to what to do. He gave me all the advice I needed and also drove in front of me to show me the way to the Durbanville police station. Thank you so much.

Mrs Pienaar

  Ons as kliente kla soms gou as dinge nie reg verloop nie, maar ek wil u laat weet dat u bestuurder , Mnr Regeo Scott ,se diens, persoonlike betrokkenheid, bereidheid om te help en strewe na kliente tevredenheid van n uitstaande gehalte is, ek het nie geweet daar bestaan nog sulke diens nie . Ek beskik nie oor die woordeskat om sy gehalte van professionaliteit, behulpsaamheid en vriendelikheid te beskryf nie. (Ek wou van sy diens an die burger se weerklank rubriek geskryf het , maar om selfsugtige redes gaan ek dit nie doen nie- ek is te bang n ander firma lees dit en kom raap hom op – en aangesien ek u klient is , voel ek veilig met hom aan stuur. Koester hom hy is n juweel vir enige firma

Mr Ipser

  A belated heartfelt word of thanks to the three officers from District Basset who rendered sustained and invaluable assistance when my home was threatened by a veldfire  on new year’s eve. They toiled in the burning sun and suffocating smoke for 45 minutes until the Fire Department arrived. But for the assistance of these gentlemen and others my home may well have gone up in flames, and some storage shelters and their contents certainly would have. Please convey our thanks to Willem and through him to the other two gentlemen. They have held the name District Basset high.

Mrs Williams

  We just want to extend our thanks to Andre and James who did extra patrols around our home this weekend while we were away. It was very reassuring to come home and find so many slips in the post-box. Our sincere thanks!

Mr Foord

  First off thank you so much to Wilemina and the two armed response officers (sorry in the drama I forgot to ask their names) for their help Friday night. It was exceptionally reassuring to have your armed response team immediately available to us. Kind regards.

Mrs Watson

  My car broke this morning on Durban rd. and one of your employees, James, came to my aid. He towed me to the side of the road, identified the source of the problem and even helped me fix it! The service he provided me was excellent. He was friendly and professional and went the extra mile and I felt very safe with him by my side on such a busy road. Thanks to James and District Bassett for making what could have been a frustrating experience a very pleasant one.

Mrs Hamman

    We had a Mr Addary April attend to our alarm system yesterday and would like to use this opportunity to thank Basset Burglar Alarms for sending such a fine young man to us. He was not only professional, helpful and kind, but did a very good job. He answered all our questions, helped identify the problem and even gave good advice. I did not get the name of the person who helped him, but even he was good at working on the alarm. Well done guys, I really think you deserve a bonus! Management please take note!  I must admit that I dreaded this call out as once before we had a very arrogant person who blamed me for the long time he took to sort out the alarm, as I did not know the zones. Thank you very much

Mrs Ainslie

Geagte Bassett Personeel. Ek wil graag by wyse van hierdie skrywe ‘n baie GROOT DANKIE rig aan julle  vir die ekstra patrollies wat gedoen was by bogenoemde woning tydens die afgelope naweek. Spesiaal aan Hennie en Deon vir  julle goeie diens. Na die onlangse inbraak was dit gerusstellend om te weet dat daar iemand is wat vir jou eiendom omgee. Ek en Mario sal graag hier oor die feestyd vir die personeel van District Bassett ‘n braai of ‘n ete wil borg. Laat asb weet of dit in orde so met julle is. Dit gee my die vrymoedigheid om weer te vra vir ekstra patrollies.    Vriendelik groete en nogmaals dankie vir u toegewydheid. Tevrede Klieët.

Mr Roode

Hi all.     My greatest thanks to the District Bassett team that came out last Saturday night and helped me when after a stupid prank i hurt myself. I coulnt drive to the hospital so i called you guys. James and Deon was there within minutes and not only assisted me but alsdo stayed with me till paramedics came.   I have never used you guys before, didnt need to, and when i did need you you were only minutes away.   A supporting customer always.

Mr Johnson

Dear District Bassett team.   Since we had our last neighborhood watch meeting where various companies have promised to step up their patrols after the increase of housebreakins, you guys are the only ones that have and still are doing regular patrols here. Showing me and my neighbours that what you say is what you do. We have noticed less vagrants walking the streets with you guys here and i hope it will only improve.   Job well done!